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Join our growing team!

 

Customer Service Representative

 
Ellis Insurance Agency is seeking a dynamic, friendly and hard-working customer-centric Property and Casualty Licensed Customer Service Agent with at least 5 years in the insurance business.

Duties to include:

  • Daily interactions assisting clients with policy changes and updates.  Interactions to include:
    • In Person
    • Email
    • Phone
    • Social Media
  • Primary responsibility will be to manage/maintain Personal Lines Insurance Clients (Commercial Lines experience is a plus)
  • Participate in team and group meetings
  • Work with a designated Producer (or Producers) to support current and new clients
  • Participate and attend a few company events per year
  • Recognize proper needs from clients to cross-sell/upsell policies
  • Receive training from various carriers on platforms, databases, and processes
  • Consistent participant in EIA/client Social Media messaging

Skill sets that are needed:

  • Strong ability to communicate with clients, support their particular issue and assess their needs for future partnership
  • Strong typing and database maneuvering
  • Multitasking efficiency is a must
  • Extremely well organized with an ability to prioritize daily activities
  • Experience with AMS360 a plus
  • Experience in Microsoft Office programs (Word, Outlook, Excel, Power Point)

About Ellis Insurance Agency::

We are a family-owned business that has been protecting individuals and families for over 38 years. We value the trust we have earned over the years more than anything.

Whether you need to protect your car and home, want insurance for the possessions in your apartment, or need a general umbrella policy for peace of mind, our agents will provide you with outstanding service and support. As your dedicated insurance consultants, we are committed to protecting your most important assets with innovative, customized insurance programs.

Our Core Values:

  • We believe in Family first
  • We are Flexible
  • We are Fun, caring, empathetic
  • We are Client-focused
    • We owe our clients everything
  • We Support each other – we believe in being:
    • Respectful
    • Professional
    • Timely
    • Compassionate
  • We are Transparent
    • We rely on Insight and Feedback from every Employee

Meet Our Team

Please send resume and cover letter to:

[email protected]

If you have questions, please reach out to:

Lee Gamel

210-979-9000 ext. 118

We offer more than just a policy

See what we can do for you today